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check it outSimplifying anti-money laundering compliance
An all-in-one anti-money laundering (AML) compliance software designed to streamline the FINTRAC reporting process for AML compliance officers.
- Timeframe
- Ongoing
- Role
- UX/UI Designer
- Team
- UX/UI Designer3 Software Engineers
- Softwares
- Figma, Illustrator
CONTEXT
Finding opportunity in inefficient compliance systems
Quantoflow is a FINTRAC reporting software that simplifies reporting, helps professionals stay compliant, thus allowing them to prioritize high-risk cases. By automating repetitive tasks, it supports faster, more accurate investigations and helps reduce financial crime.
IMPACT AT A GLANCE
Through my designs, I helped streamline complex AML compliance systems by designing an integrated platform that enhances usability and clarity in data-heavy workflows.
DISCOVERY
Interviewing compliance officers to deepen my understanding of current compliant systems
USER INSIGHTS
Speaking with 20+ industry users to uncover pain points
After speaking with over 20 AML professionals, I learned that completing a single FINTRAC report often takes hours due to a multi-step process spread across disconnected systems.
PROBLEM STATEMENT
A tedious and time-consuming reporting process due to complex systems and tedious workflows
AML specialists use multiple programs to gather data and assess suspicious transactions, making the process time-consuming. Switching between tools can take hours, and the lack of user-friendly software further hinders efficiency.
With the current systems, manually copying and pasting fields can take anywhere from 15 to 50 minutes just to file a single report. Despite the time spent, the manual process still makes reports more prone to errors compared to automated solutions.
With the current systems, manually copying and pasting fields can take anywhere from 15 to 50 minutes just to file a single report. Despite the time spent, the manual process still makes reports more prone to errors compared to automated solutions.
Design Challenge
How might we design an all-in-one platform to streamline a complex report filing system, improve navigation and increase case completion time?
DESIGN OPPORTUNITY
How can we make filing a 43-page report feel as simple as uploading a file?
Rather than manually inputting fields, we wanted to reimagine the flow by using automation to fill them in once users uploaded their spreadsheet into our system.
FEEDBACK LOOP
Continuous user conversations guided feature prioritization and revealed friction points
During product development, I consistently gathered feedback from industry professionals and incorporated their insights to refine and improve the final design.
EXPLORATION
At the beginning of the upload flow, users found it a lot easier and flexible to drag and drop rather than click a button that opens their documents.
When reviewing their report they were overwhelmed by the navbar and all the nested tabs.
Instead of overcrowding the navbar, I introduced an accordion to improve information hierarchy and scalability. Additionally, engineering pointed out potential rendering issues with the navbar when handling an unpredictable number of data points, which could impact layout stability.
SOLUTION
Simplifying a complex system and significantly reducing case completion time
By designing a user-friendly interface and creating a product that automates AML case completion and streamlines processes, AML specialists can significantly boost their work efficiency and spend time doing what matters - investigating the important cases of fraud and money laundering.
Users can mass upload reports using our drag and drop feature
Before submitting their report, users will get warnings of potential errors before submitting
Users receive a receipt to confirm FINTRAC submission along with a link to view on the FINTRAC portal
Once reports are reviewed, fintrac errors appear in the system so users can correct and resubmit them
CONCLUSION
Building the foundations of Quantoflow
Working at a startup has taught me a lot about developing a product from end to end. The process isn’t always clear and can often be ambiguous. I’ve learned not to be afraid to ask questions, collaborate with developers to solve challenges, and take the initiative to lead user discussions to gain clarity and build something worthwhile.
It’s never too late to get more feedback
After each iteration, I made it a priority to return to users for feedback. Their input along the way was crucial, revealing new usability issues, confusing steps, or opportunities to simplify the experience.
Foster a collaborative workflow with developers
Especially in a startup environment, it was important to constantly communicate with developers to implement designs and understand the scope, direction, and constraints of each feature.
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